Frequently Asked Questions

Some of our most common questions are answered below (click topic headings for detail). For personal assistance please contact our expert team on 1300 133 888.

The Connexus Service Status provides information regarding scheduled maintenance or upstream carrier outages. Outages are very uncommon, so we recommend turning your modem/router off for at least 1 minute then turning it back on and waiting 2 minutes to see if the problem is resolved. As simple as it sounds, this step resolves most technical problems!

This is a very common question received by the Connexus Help Desk. Outages on our side can happen but it is best to check your connection first before calling the Help Desk.

What can I do to check my connection?

There are a couple of things that you can do to check your connection. The first step is to turn your modem off for 15 seconds. Depending on the type of modem you have you can either unplug the power cord or push the power button to off.

After 15 seconds turn the modem back on and wait approximately 2 minutes for it to sync-up, (reconnect), whereby the ADSL/WAN Link light on the modem will become solid.

How do I do a ping test?

This step is very easy.
From your server, or the computer that is connected to the modem, click “Start” on your taskbar, located on the bottom left of the screen. Scroll up to “Run” and type “command”. A black DOS box will appear on the screen where at the flashing cursor you type “ping”

If you receive four replies saying “request timed out”, then you need to call us to do further trouble shooting.

If you receive four replies that give results similar to the output below your internet connection is working.

Reply from bytes=32 time<1ms TTL=128

To check your invoice, pay a bill or update your account details, simply log in to your Connexus MyAccount centre -, using your primary username and password. Select 'MyInvoices' , 'BillPay Contact Details', or 'CC Expiry' as appropriate.

To check your usage, simply log in to your Connexus MyAccount centre -, using your primary username and password. Select MyTimeCheck to see a breakdown of your usage per day.

Connexus provides a range of solutions to meet the needs of your business. Internet connections for small and large businesses, optional built-in redundancy, domain and e-mail hosting, networking VPNs – it’s all available in a package tailored to suit your needs. For more information on the various solutions available, click here. To request a quote on a preferred solution, click here.

There may be an authentication issue with your Password that requires HelpDesk assistance. If you are not able to log into your MyAccounts page please call the Help Desk.