Connexus Number Porting Terms and Conditions

Number porting is usually free

Number porting, carried out in usual business hours, is free if successful. 


Special fees and charges are set out in the Price Book

In the rare event that a port fails, the customer will be charged a rejection fee. The customer will also be charged if they choose to cancel or reverse the port, if they choose to have numbers ported ouside of normal hours, or where the number needs to be ported from a third-party service provider, or where the customer requests an emergency return. 


Number hosting charged separately

Number hosting fees will apply if a customer chooses to keep more numbers than are allowed for in their voice plan inclusion.


Emergency Calling

Numbers are delivered via VoIP. This relies on an active, stable internet connection and an active power socket. Where the internet connection is unstable or power is unreliable, customers may experience outages or service disruption. Therefore, Connexus cannot guarentee faultless emergency call services.

Calls to Emergency Services ‘000’ may not work at all times. For example, a VoIP call cannot be made when the power is out or the Internet is down. Emergency service operators are also unable to identify your physical location so you will need to inform them.

This limitation is easy to overcome! We recommend that you keep a mobile available for calling emergency services in the rare case of power outage or internet unavailability.


General Porting Terms & Conditions

  1. Porting can only take place once the Business Number Porting Form has been submitted. It should be completed by a person who is the authorised representative for your Connexus account. The porting request is valid for 90 days after the signatory date.
  2. It is your responsibility to ensure that all information provided on the number porting application matches the information held by your current service provider. Your current service provider may reject the port request if the information you provide is incorrect or does not match the data held by them.
  3. If the port is a standalone (Cat A) number, it is your responsibility to ensure that no dependant services (ADSL, Fax/Duet etc) are using the phone line associated with the number to be ported. The presence of these services will cause the port to fail. 
  4. Only your telephone number will be ported to Connexus. Porting may result in the loss of any dependant services using the phone line associated with the number to be ported.
  5. Connexus provides no guarantee that we can port your telephone number from your current Service Provider. A porting request may be rejected for any of the reasons states in the Local Number Portability Code (C540), which is available on the ACMA website.
  6. You are responsible for settling your financial account with your current Service Provider if you owe them outstanding contractual obligations and costs. Connexus is not liable for any such costs.
  7. You must not deactivate your existing service when porting. Telephone numbers can only be ported while active.
  8. You can only cancel your porting request up to 24 hours before the Electronic Cutover Advice is sent to your current Service Provider, which will be on or after the cutover date (Connexus will advise you of thise date).
  9. In the event of a port, withdrawal or reversal, Connexus is not responsible for any period of outage of the service or features of your current service or any value-added service provided by your current Service Provider.
  10. Connexus provides no guarantee that the telephone number will be ported within any specified timeframe.
  11. If you wish to port your telephone number from Connexus to another Service Provider, then you must contact the other provider.